Your data. Your choices.
您的资料，由您掌握。
Privacy Policy & Data Deletion
隐私政策与资料删除
A clear guide to the information we handle, why we use it and how to ask us to delete it.
清楚了解我们处理哪些资料、使用目的，以及如何申请删除。
Who this policy covers
政策适用范围
Reflex IT PLT operates reflexit.com.my and the Reflex IT Social System at social.reflexit.com.my. This policy explains how we handle information when you enquire about our services, use our system or connect a social account. If a business uses our service to manage its own customer data, that business may also have a privacy notice that applies.
Reflex IT PLT 运营 reflexit.com.my 及 social.reflexit.com.my 的 Reflex IT Social System。本政策说明您咨询服务、使用系统或连接社交账号时，我们如何处理资料。如果企业通过我们的服务管理其客户资料，该企业的隐私说明也可能适用。
Information we handle
我们处理哪些资料
Depending on the features you use, we may process your name, email, telephone number, business details, account and role information; uploaded product photos and videos; prompts, captions, drafts, approvals and scheduled posts; connected account, Page and platform identifiers, granted permissions and access tokens; publishing results, comments, replies, performance or advertising data where authorised; and technical, security and support logs. We only access connected-platform data within the permissions granted and features available to your account.
视您使用的功能，我们可能处理姓名、电邮、电话号码、企业资料、账号及角色资料；上传的产品照片和视频；提示词、文案、草稿、批准记录和排程；已连接账号、专页及平台识别资料、授权范围和访问令牌；在获授权情况下取得的发布结果、评论、回复、成效或广告资料；以及技术、安全和客服日志。我们仅在获授权范围及账号可用功能内访问平台资料。
Why we use information
我们为何使用资料
We use information to respond to enquiries, provide contracted services, manage access, generate requested drafts, organise approval and scheduling, publish authorised content, display authorised reports, handle support requests and protect the service. AI draft generation and platform connections are used when configured for the requested service. Content must be reviewed and approved before scheduled publishing under the Social System workflow.
我们使用资料来回复咨询、提供约定服务、管理访问权限、生成所要求的草稿、安排审核与排程、发布获授权内容、展示获授权报表、处理客服请求及保障服务安全。AI 草稿生成及平台连接会按所配置的服务使用。Social System 的排程发布流程要求内容经过审核和批准。
Service providers & sharing
服务提供商与资料共享
We do not sell personal information. Service providers may process information needed to deliver the service: ServerFreak Technologies Sdn Bhd for hosting; the configured AI provider, such as OpenAI, for requested generation; and connected platforms such as Meta (Facebook and Instagram), Threads and TikTok for authorised features. Access depends on configuration, approval and available permissions; listing a platform does not mean all of its features are enabled. Relevant information may also be disclosed where required by applicable law or necessary to protect legitimate rights. Providers may process data outside Malaysia under their own applicable terms and privacy notices.
我们不会出售个人资料。服务提供商可能为提供服务处理必要资料：ServerFreak Technologies Sdn Bhd 提供主机服务；所配置的 AI 服务商（例如 OpenAI）处理所要求的生成任务；Meta（Facebook 和 Instagram）、Threads 及 TikTok 等已连接平台处理获授权功能。实际访问取决于配置、审批和可用权限；列出平台不代表已启用其全部功能。在适用法律要求或保护合法权利所必要时，也可能披露相关资料。服务商可能依据其适用条款及隐私说明，在马来西亚境外处理资料。
Storage, browser data & security
保存、浏览器资料与安全
We retain information for as long as reasonably needed to provide the service, fulfil applicable obligations and resolve disputes. Retention depends on the type of data and purpose. The website may store your language preference; the Social System uses session cookies for sign-in. Clearing browser data does not delete server-side records. Access controls and other safeguards help protect information, but no online service can guarantee absolute security. Do not send passwords, access tokens or API keys in a privacy request.
我们在提供服务、履行适用义务及解决争议合理需要的期间保存资料，具体时间取决于资料类型和用途。网站可能保存语言偏好；Social System 使用会话 Cookie 维持登录。清除浏览器资料不会删除服务器上的记录。访问控制及其他措施有助于保护资料，但任何线上服务都无法保证绝对安全。请勿在隐私申请中发送密码、访问令牌或 API Key。
Your choices & requests
您的选择与申请
You may contact us to request access, correction or deletion of your information, withdraw consent where applicable, or ask about how information is used. We may need to verify your identity and authority to manage a business account. Disconnecting an integration or revoking access in a platform’s account settings limits future access but does not automatically erase information already held by us. Use the deletion process below for existing records.
您可以联系我们申请查阅、更正或删除资料，在适用情况下撤回同意，或查询资料用途。我们可能需要核实您的身份以及您管理企业账号的权限。在平台账号设置中解除连接或撤销授权可限制后续访问，但不会自动删除我们已经保存的资料。如需删除现有记录，请使用下方流程。
Request deletion of your data
申请删除您的资料
You do not need to sign in to submit a request. Email sales.team@reflexit.com.my with the subject “Data Deletion Request – Reflex IT Social System”. A request is reviewed by our team; sending an email does not itself delete an account.
无需登录即可提出申请。请电邮至 sales.team@reflexit.com.my，主题写「Data Deletion Request – Reflex IT Social System」。申请由团队审核；发送电邮本身不会立即删除账号。
Send your request
提交申请
Use your registered email where possible. Include your name, registered email, business/workspace name, the connected platform and account/Page name or ID, and whether you want a specific connection, selected records or the entire Social System account deleted. If you cannot access the registered email, explain this so we can arrange another verification method.
尽可能使用注册电邮发送。请提供姓名、注册电邮、企业／工作区名称、已连接平台及账号／专页名称或 ID，并说明要删除指定连接、部分记录，还是整个 Social System 账号。如无法使用注册电邮，请说明情况，以便安排其他核实方式。
Verify ownership & scope
核实身份与范围
We may ask for the minimum additional information needed to verify identity or business authority. Do not send your password, API key, access token, payment-card details or identity-document copy with the initial request. We will clarify the scope and any impact on shared business records before action.
我们可能要求提供核实身份或企业授权所必需的最少补充资料。首次申请时请勿发送密码、API Key、访问令牌、银行卡资料或身份证件副本。处理前会确认删除范围及其对共享企业记录的影响。
Process & confirm
处理并通知
After verification, we will assess the request, explain any required retention or limitation and provide an expected completion timeframe. Processing time depends on the scope, verification and applicable obligations. You may follow up by replying to the same email thread. We will notify you of completion or explain what cannot be removed and why.
身份核实后，我们会评估申请、说明必要的保留或限制，并告知预计完成时间。处理时间取决于范围、核实情况及适用义务。您可以回复原电邮跟进进度。完成后我们会通知您；无法删除的部分会说明原因。
What the request can cover
可申请删除的资料
Subject to verification and applicable requirements, a request may cover profile and contact information, stored connection identifiers and tokens, uploaded media, AI prompts and generated drafts, captions, schedules, approval records, synced comments/replies, reports and related service records within the requested scope. Removing an account or connection may stop scheduled publishing and remove access to its history.
在完成核实并符合适用要求后，申请可涵盖指定范围内的个人及联系资料、连接识别资料和令牌、上传素材、AI 提示词和草稿、文案、排程、批准记录、已同步评论／回复、报表及相关服务记录。删除账号或连接可能停止排程发布，并使相关历史记录无法访问。
Exceptions & backups
保留例外与备份
Some records may need to be retained to meet legal, accounting, security, fraud-prevention or dispute-resolution requirements. We will explain relevant exceptions when responding. Backup copies may remain until their normal rotation or expiry; where applicable, deletion must also be accounted for if a backup is restored. Information required for an exception should be restricted to that purpose.
部分记录可能因法律、会计、安全、防诈骗或争议处理要求而必须保留。回复申请时会说明适用例外。备份中的副本可能保留至正常轮换或到期；如恢复备份，仍须在适用情况下落实相应删除要求。因例外保留的资料应限制用于该目的。
Platform content & third-party copies
平台内容与第三方副本
Deletion from Reflex IT does not automatically remove posts, comments, messages, ads or copies already held by Facebook, Instagram, Threads, TikTok, recipients or other third parties. Manage those copies through the relevant platform or provider. We will coordinate applicable requests concerning our service providers where appropriate. Revoking platform permissions and deleting Reflex IT records are separate steps.
从 Reflex IT 删除资料不会自动删除 Facebook、Instagram、Threads、TikTok、接收方或其他第三方已持有的帖子、评论、讯息、广告或副本。请通过相应平台或服务商管理这些副本。对于我们的服务提供商，我们会在适当情况下协调适用申请。撤销平台授权与删除 Reflex IT 记录是两个不同步骤。
This opens your email app. Send the email to submit your request. You can also copy the address: sales.team@reflexit.com.my.
点击后将打开您的电邮应用；发送电邮才算提交申请。您也可以复制地址：sales.team@reflexit.com.my。
Questions, corrections or follow-up?
有疑问、需要更正或跟进？
Contact Reflex IT PLT at sales.team@reflexit.com.my. We may update this policy as services and practices change; the date at the top identifies this version.
请通过 sales.team@reflexit.com.my 联系 Reflex IT PLT。我们可能随服务及处理方式变化更新本政策；页首日期标示本次版本。